Collins - 2007-04-01 | ISBN: 0061145599 | 159 Pages | 1.8 MB | PDF
Every office has someone who's no fun to be around. But getting along with that person—and managing them effectively—can make both your jobs easier. Difficult People, a comprehensive and essential resource for any manager on the run, shows you how.
Learn to:
Recognize why and when people act out
Identify different types of difficult people
Cope with difficult behavior
Get the most out of trouble employees
Nurture a harmonious work environment
The Collins Best Practices guides offer new and seasoned managers the essential information they need to achieve more, both personally and professionally. Designed to provide tried-and-true advice from the world's most influential business minds, they feature practical strategies and tips to help you get ahead.
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